Frequently Asked Questions

Why is your company called 'Not Just Red Ones' ?

That's a really good question!  In popular culture it is a well known fact that red ones go faster.  That's why sports cars are red, why red smarties get eaten first, and why The Flash wears a red suit.  Red ones are also very popular because many people believe that things that go faster are better than things that don't.  And so, I thought Red Ones would be a great name for the business (because I wanted my products to be highly desirable, sought after, and to sell quickly).

Unfortunately, that name was already taken by someone else, so I had to think of a different one. I thought of dozens of names - some were even really good - but, like Red Ones, they weren't available either.

And then I had a lightbulb moment and thought that although Red Ones are indeed highly desirable, there were probably a lot of people who didn't want to be like everyone else, so offering other products and services (ie not just red ones) might be a smart move. I also thought there was a good chance that a totally off-the-wall name might not already be taken.  And I was right!  

So there you have it.  That's my story and I'm sticking to it - at least until I can come up with something better.

How many staff does your company employ?

Well, let's see ....there's the owner, the manager, the graphic designer and that girl down in marketing, plus the product development team, the assembly and packaging staff, the web store manager, and the tea lady (who quite frankly doesn't do a very good job at all).  All together that comes to a grand total of ... one ... (ie just me).

Do you really use genuine Swarovski Crystals in your jewellery, and can I get an authentication number? 

Yes I do ... and no you can't (but there's a good reason for that). 

The Swarovski elements I use are purchased from registered Swarovski suppliers in the United States and also here in New Zealand.  

Authentication details are (sadly) not available for my jewellery.  I wrote to Swarovski and asked to join their branding program but they said, "...your business is a little too small  ...".     

(You're are welcome to visit my studio in Kaiapoi to view a copy of the rejection e-mail for yourself ... I think I can remember where I put it ...)

If you are using genuine Swarovski crystals, why doesn't your jewellery cost more?

I buy my Swarovski crystals and beads directly from registered wholesale suppliers, then design, assemble and package my jewellery myself. 

Because my overheads aren't excessive, neither are my prices.  

Tell me all about your delivery options?  If I buy from you today how long will my order take to arrive?

When: As a rule, I will give the courier your parcel on the next working day after you place your order.   For example, if you place an order on Monday, I'll give it to the courier on Tuesday.  Sometimes though, it might happen faster than that.  

I use an overnight courier service so there is a good chance that you'll get your parcel the day after it leaves the studio ... unless you live in the middle of nowhere (and let's be honest - that covers about 95% of NZ) in which case it might take a day or two longer.  Please also remember the courier generally only delivers Monday to Friday.

Signature Required: You also have the option of choosing a 'signature required' delivery when you're going through the checkout.  It costs a little bit more but should ensure that your parcel won't be left lying around if you're not at home when the courier arrives.

Tracking:  All of the parcels I send are tracked.  If your order doesn't arrive within a few days, please let me know as soon as possible so I can go looking for it.  

Public holidays and other days off:  Not Just Red Ones currently has just one staff member, ie me, and every now and then I take a bit of time off.  Where possible I'll let you know - even before you order - if there are going to be shipping delays. Sometimes though, like that time when I fell off a ladder and ended up in an ambulance, there's not going to be much I can do about it.  Long story short:  if you need your purchase by a certain date, don't wait until the last minute to order it.

What's so special about your Jewellery Guarantee?

The first part of my guarantee is that your jewellery will fit.  If a necklace, bracelet, or ring is too big, small, long or short, I will adjust the size free of charge. 

The second part of my guarantee is about how long your jewellery should last.  Unlike some big fancy jewellery brands, if my jewellery breaks I will never tell you that it is 'out of warranty' and can't be repaired.  I believe that even inexpensive jewellery should be able to go the distance, and that it should be repairable once it wears out. (Even the very best quality jewellery wears out eventually, if it's worn with enough love).

So, regardless of whether your jewellery wears out fair and square, or breaks because of some unforseen problem, I will happily repair it for you (free of charge if I think it should have lasted longer) so you can wear it once again.   

PS:  If you have broken jewellery that was made by someone else, I may be able to fix that for you too.

Is your silver jewellery stamped 925? 

My silver jewellery is sometimes stamped STG (short for sterling) but there are times when, for a variety of reasons, there is no stamp at all.  Sometimes it's because the stamp I have is too big for thin pieces of silver (such as earwires), sometimes I forgot to stamp the metal before I made the item, and adding the stamp afterwards would damage the piece, and sometimes it's because I have been working with other types of silver (fine, reticulation, or argentium silver) which technically aren't sterling.  

What's the deal with your packaging?  Are you Eco-Friendly?  

Choosing packaging is a real balancing act:  Things to be considered include, function, price, availability, environmental impact (including how it has been made, and where it is going to end up), and how pretty it looks (because I'm being really honest here). 

My current packaging includes:

  • Cardboard boxes, purchased from a New Zealand supplier.  I'm always on the lookout for packaging products from NZ manufacturers - If that's you, talk to me!
  • 'Not' Cardboard boxes. Some of the little boxes I use for earrings are made from plastic (and other stuff).  They offer superior protection in the post and require less use of bubble wrap inside and out.  
  • Ribbon: Most of my parcels are tied with a bit of ribbon, which serves both a practical purpose as well as a decorative one. I have been looking into eco-friendly options which seem to be either ugly as, or expensive as.  In the meantime, I use whatever I can get my hands on locally.   
  • Bubble Wrap (or similar):  Yes, I'm guilty, but in my defence I save and re-use clean bubblewrap that I get from other places.  In 5 years I have never actually had to purchase bubble wrap (though last Christmas I nearly ran out!  Fortunately, at the last minute I found a secret stash in the back of the wardrobe. Is there a name for people like me who hoard bubble wrap?).  Sometimes I re-use other stuff too - it just depends on what I've got to hand.  
  • Cellophane bags:  These are completely biodegradeable (and compostable) so I can feel ok about using these.
  • Courier Bags:  The courier company says they're working on it.  For my part, I hand-address all my courier bags to avoid using sticky labels (which makes it easier for you to recycle the bag at your end).  Around Christmas however I may have to have a rethink about how I address my parcels - because there is only so much one person can do in a day. 

How Do I Send my Jewellery to You for Repair?

Parcels containing items to be repaired can either be couriered or dropped off at the studio in person (I'd love to meet you).

 

IF YOU SEND ME A PARCEL, YOU MUST FOLLOW THESE RULES:   I hate to get all picky and sticky about it but it really is for your own good. 

COURIER ONLY - NO EXCEPTIONS! 

Unless you are dropping your jewellery off in person, you MUST send by COURIER, and NEVER by POST.  My business account is with Courier Post (making missing parcels easier to track) and my local courier is exceptionally good, but whichever courier company works for you is also ok.  

Please do not include a return courier or post bag.  Your items will be returned by courier using my own courier account.  The only exception is if you use CourierPost or NZ Couriers and have your own business account with them.

THE REASONS:

  1. NZ Post considers jewellery to be a prohibited item, and if your parcel gets lost in the post you have absolutely no comeback.  Jewellery can however be couriered.  
  2. My studio is not serviced by postal delivery and I do not have a P O Box Number so I can only receive deliveries by courier.  If you post items to me they will not be delivered to me and can (and do) end up anywhere.  Missing parcels then take me a considerable amount of time to track down and either collect or have alternative delivery arrangements made.
  3. Unless I use my own courier account for the return journey, I have limited (if any) ability to help you if the parcel goes astray.  (It's one heck of a risk and I'm not willing to take it.)
  4. I can only send parcels from my studio by courier.  The nearest post shop is a good 1/2 hour away and having to close my studio during business hours in order to make the trip makes me a little grumpy (and you don't want to see me when I'm grumpy). 

THE CONSEQUENCES (if you ignore the rules and try to save a few dollars by risking delivery by post)  

If an item for repair is posted to me either through the regular NZ Post system, or using Parcel Post (even if it is tracked) I will charge you, on an hourly basis, for the time I then have to spend tracking down your parcel and arranging for redelivery.  

If you send a self-addressed return courier or post bag, I will not use it (unless it has been pre-arranged as per the rules above) but will return it to you instead.