(Repair enquiries can be made using either the form at the bottom of this page, or via the Contact Me page.)
I began repairing costume and fashion jewellery several years ago, shortly after my customers learned that I personally made all of the jewellery I sold. I guess they figured that as my own was well made, it stood to reason that any repairs would also be done well too. As word got around, the occasional repair for a local resident turned into a steady stream of work coming in from all over New Zealand. Although it started as a bit of a side gig, costume and fashion jewellery repairs are now a significant part of my day to day business.
Many of my customers wonder if it is worth getting their jewellery repaired (especially as sometimes the cost of repair / restoration can be more than might have been paid for the item in the first place). My answer is simply that if you like the item enough that you still want to wear it, then yes, it is definitely worth getting it repaired.
Please note: although I can sometimes perform simple solder repairs on broken sterling silver jewellery, I am not an expert bench jeweller and do not repair fine jewellery (precious metal/gemstone etc). I can however recommend a reputable manufacturing jeweller if you are looking for someone to do that type of repair.
restringing beaded necklaces and bracelets, including stretch bracelets
replacing missing crystals, including Swarovski and marcasite
replacement ear wires for earrings - including clip ons
Prices are based on an average necklace length of 50cm -55cm. For longer necklaces, extra charges may apply.
$25 and $50 (respectively) + time, + materials.
I repair a wide and diverse range of jewellery. Any repairs that do not fit into any of the previous categories will be handled on a case by case basis, and charged on an hourly basis + materials.
The minimum repair fee is $5 + materials (if any)
Most jewellery that I repair requires some degree of cleaning. Most times a quick wipe down will do the trick but sometimes, well, let's just say you wouldn't want to see a close up photo while you're eating your dinner. And, because much of what comes in for repair is old, fragile, or is in other ways not a suitable candidate for the ultrasonic cleaner, it needs to be cleaned by hand - which takes time - and sometimes it takes quite a bit of time.
Unless specifically requested, I will generally only clean a piece as much as is needed in order to be able to repair it so please let me know if you'd like a full clean to be a part of the repair work.
Also, if you have jewellery that doesn't need repairing but could simply do with a good clean, then I'm happy to help.
Cleaning is charged for on an hourly basis.
$5 non-rural address, $9.50 rural address.
Please do not supply a return courier or post bag unless this has been pre-arranged.
If specialised parts and services are required, a deposit to cover costs may be required in advance of the repair being completed. Courier and postage fees incurred for those parts will also be passed on.
If any item I have repaired breaks again in the same place, or if any parts used in the repair are in any way defective, I will repair the item again at my expense - including the cost of postage.
Payment is requested after your item has been repaired, but before it is returned to you. In most cases, you will be sent a photograph of the completed repair and a link to my website where you will be able to pay using either credit care, paypal, or be given account details to make payment by internet banking. Your jewellery will be couriered back to you once your payment has been received.