I began repairing costume and fashion jewellery about 3 years ago, shortly after my customers learned that I personally made all of the jewellery I sold. I guess they figured that as my own was well made, it stood to reason that any repairs would also be done well too. As word got around the occasional repair became a steady stream and I now have 100's of successful repairs under my belt.
I offer a cost effective repair service for those pieces that you love but wouldn't usually consider taking to a traditional jeweller for repair. Many of my customers wonder if it is worth getting their jewellery repaired. My answer is simply that if you like the item enough that you still want to wear it, then yes, it is worth getting it repaired.
Please note: although I can sometimes perform simple solder repairs on broken sterling silver jewellery, I am not an expert bench jeweller so with the exception of replacement parts such as clasps, chains, earwires etc, I am unable to repair most precious metal and/or gemstone jewellery. I can however recommend a reputable manufacturing jeweller if you are looking for someone to do that type of repair.
shortening/lengthening beaded necklaces
replacement jump rings
regluing elements - including replacing missing crystals
remodelling (for example, turning a necklace into a bracelet)
replacement ear wires for earrings - including clip ons
My minimum repair fee is just $5! In most cases though, the cost to repair an item is made up of the time taken to do the repair plus the cost of any materials used. The repair fee is invoiced once repairs are completed and items are couriered as soon as the invoice has been paid. Items for repair can also be dropped off at, and collected from my studio in person.
Please note, if specialised parts are required, a deposit to cover the cost of materials may be required in advance of the repair being completed.
A courier fee (if required) is additional to all prices listed.
Prices are based on an average necklace length of 50cm (20 inches). For longer necklaces, extra charges may apply.
Materials include stringing medium, clasp, and findings.
On a case by case basis. The minimum repair fee is $5 + materials
Most jewellery that I repair also requires some degree of cleaning so this is usually done part of the repair process.
From time to time though items arrive that by virtue of having been a frequently worn favourite, have accumulated a bit more grime than can be easily wiped away. If soaking, scrubbing (with a baby toothbrush), or the use chemical cleaners is required a cleaning fee (based on the amount of time taken) may be charged. To minimise the possibility of damage, all cleaning is done by hand.
Also, if you have jewellery that doesn't need repairing but could simply do with a good clean, then I'm happy to help.
Items to be repaired can either be couriered or dropped off in person.
You MUST use a COURIER service, and NEVER send by POST. (This includes any form of tracked postage such as Parcel Post). For further information and reasons for sending by courier only, please see the last section of the FAQ's page.
The address to courier to is: Not Just Red Ones Ltd, Room 7, 35 Ranfurly Street, Kaiapoi 7630.
$5 non-rural address, $9.50 rural address.
Please do not supply a return courier or post bag unless this has been pre-arranged.
In all cases the materials to be used and the final price will be discussed and confirmed with the customer before the repair begins.
If any item I have repaired breaks again in the same place, or if any parts used in the repair are in any way defective, I will repair the item again at my expense - including the cost of postage.
If you live locally, you are welcome to bring items to my studio in person. (I'd love to meet you.)
If you are sending items to me to be repaired you MUST send by COURIER, and NEVER by POST. My business account is with Courier Post (making missing parcels easier to track) and my local courier is exceptionally good, but whichever courier company works for you is also ok.
Please do not include a return courier bag unless you are sending from a business. Your items will be returned by courier using my own courier account. (This is because unless I use my own courier I have a limited ability to help you if your parcel goes astray on the return trip.) The only exception is if you use a CourierPost or NZ Couriers and have a business account with them.
1. NZ Post considers jewellery to be a prohibited item, and if it gets lost in the post you have absolutely no comeback. Jewellery can however be couriered.
2. My studio is not serviced by postal deliver and I do not have a PO Box Number. I can only receive deliveries by courier. If you post your items to me they will not be delivered to me and can (and do) end up anywhere. Missing parcels then take me a considerable amount of time to track down and either collect or have alternative delivery arrangements made.
I can also only send parcels from my studio by courier. The nearest post shop is a good 1/2 hour away and I have to close my studio during business hours in order to make the trip.
If an item for repair is posted to me either through the regular NZ Post system, or using Parcel Post (even if it is tracked) I will charge you, on an hourly basis, for the time I then have to spend tracking down the parcel and arranging for redelivery.
If you send a self-addressed return courier or post bag, I will not use it (unless it has been pre-arranged as per the rules above) but will return it to you.